Allevia is committed to providing excellent customer service, charging a fair price, and caring for your computer as if it were our own.
Allevia is owned and operated by me, Stefan Wilson.
I am a Christian, I'm actively involved in ministry at Friendsville United Methodist Church, and I have a passion for people, technology, and finding ways to make the two work together. The story that follows is my background; it is what defines me as a person and businessman. My hope is that you will see I'm not a flash-in-the-pan computer repairman - I hope to be much more than that!
Stefan Wilson's Story
I began supporting computers in 6th grade at Alcoa Middle School. I loved the responsibility, problem-solving skills, and the "Oh my gosh you fixed it!" reactions of my teachers. The summer after my 8th-grade year, the Alcoa Schools Foundation enabled the school to purchase 63 new iMac computers for all the classrooms.
I learned very quickly about virtual and physical security, networks, problem-solving, software, hardware, and the importance of always having a spare paper clip handy. I moved on to Alcoa High School where my knowledge and expertise grew under the tutelage of some wonderful fellow students and instructors. At 14 years of age, I was the youngest A+ Certified Technician in the state of Tennessee at the time (unofficially). Upon graduation, I knew that I wanted to continue working with people and helping them implement, understand, and use technology.
During my 4-year tenure at UT, I worked 3 and 1/2 years for the United States Attorney's Office - Eastern District of Tennessee. There, I learned about structure, good record-keeping, and general technology maintenance in a very time-sensitive environment. In May of 2008, I graduated Magna Cum Laude from UT's College of Business Administration with a degree in Enterprise Management with a Dual Concentration in Information Management (it's rather unfortunate that my diploma only says "Business Administration"). Upon graduation, I decided to start providing computer repair and consulting services to home users and small businesses under the name "SJW Tech Services" (my initials). I loved the freedom, responsibility, and flexibility of running my own small business, but my favorite part was helping people. After 18 months of running my own business, I was approached by some wonderful friends at East Tennessee Healthcare Partners ("ETHP") to be part of the technology support for a campus network of 6 different businesses in 3 different buildings. At the time, I was 24, and it was an opportunity that I just couldn't pass up.
So, in January 2010, I closed my business and went to work for ETHP. It was an agonizing decision to leave my business, and I made a promise to myself - I would stick it out a whole calendar year, and if I didn't love it, I'd go back to running my own IT business. While there, I learned techie things like segregating data using VLANs, VoIP systems, multiple DHCP scopes, and Active Directory/Microsoft Exchange implementations; but I also learned intangible ideas like the need for a good business culture and etiquette and the importance of friendships and relationships. After a full year of working, I liked it… but I didn't love it. So, I followed through on the promise I had made to myself. In January 2011, I left ETHP to restart my IT services venture.
I now have the confidence, ability, and time to devote to building an IT business - one that is not only technically sound but is grounded in friendships and relationships. Helping people - not fixing things - is my favorite part of what I do.
With that, I implore you to consider Allevia for your IT needs. Allevia can provide friendly, efficient, and cost-effective support for all your business' IT needs.
