We have been using Allevia Technology for almost a year now and have never been happier with our IT support! They completely replaced our server, set up all our operatory and office computers with new equipment, and installed our dental operating system on top of that. No easy feat to be sure! Stefan and his team are top notch. Since then, we rely on them to keep our systems running smoothly and for support on any issues we may have come up. Each team member takes the time to make sure any concern is completely addressed. We have never felt like our issues have been brushed off or minimized; The guys go the extra mile to get to our issues quickly addressed so we are up and running with minimal delay. Not only are they efficient, they are super nice and do their jobs with a personal touch. Archer is our main go to guy and we wouldn’t change a thing with this! His help on the number of questions we toss his way is invaluable. THANK YOU TO EVERYONE ON THE TEAM!!!Lora McBee .::. Office Coordinator, Family Dentistry of Knoxville
I could not be happier with the folks at Allevia Technology. I highly recommend Allevia as the only IT resource a businessperson will need.K.O. Herston .::. Owner, Herston Law Group, LLC
Had to share my recent experience with our new IT service. Archer was the tech who stayed with it until he achieved EXCELLENT test results.
I should now be able to transmit the Daily Hospital List and the Weekly Prayer List without having 60 AOL addresses returned. He tried several options and gave me several format tips. He was knowledgeable, polite and a fun conversationalist.Anne Grant .::. Administrative Assistant
We have been very happy with the service and responsiveness of Allevia, and we look forward to continuing to work with you in the future!Kathy Jackson .::. Executive Director, Blount Co. Habitat for Humanity
I wanted to express my appreciation for your expertise, diligence and professionalism in getting our server back in shape and working. You guys are great!Linda Billman .::. General Manager, WDVX 89.9FM
Allevia Technology has done an outstanding job in providing our corporate IT technical support for many years. They do a great job on everything we need — providing new equipment, software support, network support, anti-virus, and cloud back-ups. Most IT-related issues that arise are addressed quickly by Allevia via remote login — this allows our business to minimize unnecessary downtime. Most recently they did a great job in assisting us with our multi-user QuickBooks upgrade — it was very efficient as they know our systems inside-and-out!Jim Sessoms .::. Gilded Mirrors
Last month, while at a chamber trade show in the early evening, my phone blew up with emails, texts and phone calls as several folks including the Maryville Fire Department tried to reach me to tell me my office was being flooded!
Upon arrival, the first thing I thought about was my network, computers, and other electronics as water poured down into my unit from the above unit from a broken sprinkler pipe, trashing all that gear. Ahh my data! That’s when you are glad you have an offsite back up.
The second call I made was to my tech support guys at Allevia Technology (the first was to start get the water out). The next morning, Allevia was there moving the server to another available office space in the building (and with loaner computers) to get us back up and running in just over 3 hours.
We were displaced for a solid week, and when we were all dried out, they were back to get the new computers back online and move the server back.
Given the situation, we could have had several days of lost productivity, but Allevia was right there when we needed them as they have been for our normal tech support issues over the last 2 plus years during which we have been using their services. Great team of folks, great company.Bob Hirche .::. Owner, ICMAS, Inc.
My issue was resolved with wonderful efficiency and patience.Dee Smolik .::. Owner, Plymouth Soundings
Allevia Technology has been invaluable to Alcoa 1st UMC for quite some time, but last week Stefan Wilson and his team were really put to the test. We had a brand new printer/copier in the office that had to be networked with our computers. One issue after the other had all of us ready to throw our hands in the air and get the old printer/copier back. However, they patiently and diligently continued to address the issues and the end result was perfection. Myself especially, and our entire church staff are very grateful for the time, care and attention Allevia pays to their clients’ needs. We really appreciate how they take care of us!Genia Jackson .::. Administrative Assistant, Alcoa First United Methodist Church
Allevia Technology is a winner. Stefan Wilson, the owner, is an honest, straightforward, and highly skilled computer systems technician and administrator. This business is the one to use for all your computer technology needs, whether it be a business system, a home, or multiple media sites. His employees have the same superb technical abilities and skills. You can rely on their work and be assured it will be fixed and fixed right, while your information is protected, either on-site at Allevia, in your business or home, or while you are traveling. I have used Allevia since Stefan started the business. I am glad to see this business prosper and succeed.Russ Dedrick .::. Retired Federal Prosecutor and United States Attorney
Stefan pairs an innate ability to empower his customers to think creatively with the technological skills to accomplish anyone’s robust goals. In creating and marketing the “Carry Me Not” brand, Stefan worked with us to design and facilitate a professional blog and podcast. He designed the process and worked with us to be self-sustaining for the long run. We continue to go back to Stefan for all of our ongoing goals and dreams about where we can take “Carry Me Not” – we are return customers because he is careful and creative, proficient and painstaking.Rev. William (Skip) White .::. Associate Pastor of Broad Street United Methodist Church
Here’s why Stefan Wilson and his team with Allevia Technology are on my A team here at work: I get prompt answers, in plain man’s English, to my IT support and technology related questions.I’m treated with respect, they really listen to me.I asked them to get me set up with a new computer, and they made an A+. They moved all my data and had me back in business faster than I expected.I trust them. They take care of my information, and we all know how important this is.I get no nonsense advice on staying current with the IT support and technology tools and equipment needed to run my business.I’ve never seen Stefan stumped by a PC repair or computer repair issue.David Bianconi .::. Knoxville Area Director of Christian Leadership Concepts
I am the owner of a fast-paced, service-oriented boutique real estate firm. My business demands constant and reliable access to email and electronic documents. Stefan Wilson and his company Allevia Technology have provided truly invaluable, professional services to satisfy all of my IT support and technology needs. From my laptops, to my scanners, to my Blackberry, to my printers, there isn’t an electronic device in use in my business that Stefan has not helped me choose and operate, and now support. Additionally, there have been countless times that Stefan has resolved urgent technical issue on a moment’s notice, from a crashed hard drive, to email problems with my Blackberry. Knowing that Stefan is just a phone call or text away gives me a peace of mind that’s impossible to put a price on when you’re running a small business. Stefan is a one-of-a-kind find.Kimberly Dixon Hamilton .::. Principal Broker of Downtown Realty Inc.
In an era where the growing dependence upon information technology has encapsulated both business and individuals, it is very important to have knowledgeable and capable partners, like Stefan Wilson, who you can trust. While Stefan has a broad area of technical expertise in PC repair, IT support, and computer repair (desktops, LAN/WAN, productivity applications, mobile devices, etc.), arguably, his greatest assets lie in his excellent customer service and communication skills. Stefan has a great ability to communicate technical information and solutions to people on all levels…the non-technical individuals, as well as, other technical professionals. His customer service skills have been appreciated by all in my organization who have worked with him. I have such great confidence in Stefan’s abilities, I refer others to him often and will continue to do so.Nathan Dunn .::. Director of Information Technology for Provision Health Partners
It is with great pleasure that I enthusiastically recommend Stefan Wilson at Allevia Technology to your company for all your computer needs. In February of 2011, First Baptist Church of Alcoa hired Stefan Wilson to stabilize our network system. He has since transferred us to a newer server and we have been operating great since then.
We also use Stefan for all our hardware and software requirements. Stefan has also exhibited an excellent ability to communicate with our church staff. His level of maturity far exceeds his age and is consistently displayed by the manner in which he conducts himself while in our office. He also possesses unique abilities which provide the necessary qualities inherent in hiring a technology company. I am able to call him whenever I have a problem and I am confident whatever problems we encounter he will take care of them. He has also kept our budget in mind when assisting us with computer projects, which I greatly appreciate.
His character is without reproach and his dedication to the particular task at hand is paralleled only by the excellent results. He is cooperative and willing to help out with any task.
It is with great pleasure that I recommend Stefan Wilson and Allevia Technology to your company.Olga Hoganson .::. Financial/Church Administrator of First Baptist Church of Alcoa
Allevia Technology was instrumental in assisting me with the establishment of my new business. As a professional, my time is my livelihood and their quick and efficient responses to my questions and turnkey networking services allowed me to focus on my own bottom line. I would highly recommend Allevia to small businesses and individuals alike.Leslie Beale .::. Proprietor of The Beale Firm, PLLC
Since his days as a student at the University of Tennessee, Stefan has serviced my computer issues whenever I needed outside assistance. He is extremely knowledgeable about computers and computer systems and does a great job at solving problems. He is especially creative in finding solutions to issues and in doing so in the least expensive way. He is very ethical and hard working. What’s more, he is an extremely pleasant person with whom to work. Without reservation, I highly recommend Stefan for any computer issue.Geraldine Ely
Stefan is always prompt and courteous in his service. Being technologically challenged, I appreciate how Stefan takes the time to answer my questions and I trust in his expertise. Highly recommended!Jamie Bauknight
Allevia Technology saved my computer from a terrible virus. Quick turn around time. Great staff and my computer now works like a charm! Thank you!Laura Cook
More than once Allevia Technology has been there for myself or a family member when we’ve needed professional technology support! Quick responses to our calls for support and excellent service!Emily Nicaud
You guys took fantastic care of my mom who dropped her computer and messed up the screen. So thanks a bunch! Plus, the staff is pretty wonderful of course!Alexandra Jordan